Welcome To kelly nohe

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. Please email us if needed.

Can you supply the relevant documentation?

Yes, we can supply relevant shipping documents. Please email us if have any doubt.

What is the average lead time?

For samples, the lead time is about 30 days. For mass production, the lead time is 50 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. 2 years upon delivery date, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

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